I bought one of your scooters at FNAC.

The most common issues with FNCA are around customer service, which is not as good as expected by some customers.

It did not reach preparation and I noticed that instead of shipping USA it put Metropolitan France.

what can i do?? Absolutely useless. The Chinese vendor made no effort to prove delivery, and insisted I go to the post office to obtain a certificate of non-receipt! I tried to return a 'router' for which the software didn't work (100s of comments on internet about this problem.

This was an abomination and the worst customer service I have ever received. Votre confidentialité. they do not honour warranties.

Only the latest review will count in the company's TrustScore.

Its impossible to get any redress from this company. They keep saying in a couple of days or so.

I was given no other information besides a shipment date (June 2nd) and that my order was in the process of validation. Achat en ligne sur Fnac.com : Produits culturels, techniques et électroménager.

Achat en ligne sur Fnac.com: Produits culturels, techniques et ̩lectrom̩nager. Basically, THEY JUST STOLE MY MONEY. They don't answer any messages i have sent. Well, I received it this morning!! I tried to adjust it to no avail, so I reached out to customer care for help. However one month later a further amount was just taken from my credit card account - supposedly relating to some sort of card which I had neither ordered nor do I want or need. BAD FRENCH COMPANY, Gain trust and grow your business with customer reviews. To find more information about reviews and trust on Sitejabber.com please visit.

Fnac.com has an even larger selection at prices similar or below the store prices.

No one is responding to my questions. Stay safe with our COVID-19 guide. Retrait gratuit en magasin en 1 heure: DVD, jeux vid̩o et jouets enfants, cd, musique, livres, MP3, ordinateurs, portables, appareils photo, cam̩scopes et bien plus encore! FNAC and Chronopost are no help and still have no idea where my item is. This morning I found out that after waiting all this time, my order was canceled. Terrible service impossible to speak to anyone or sort problem in their shop. MUCH better than Amazon! What a mess!

I bought a book at Fnac.com the 24th of january. They deserve to be out of business.

It was shipped one month later but they sent another cheap book.

They did not accept to return my money because they can't do that with their policy. And they have had it 10 weeks with no return! It has been five days since I ordered and nothing has happened to my status whatsoever.

Because: I bought a book at Fnac.com the 24th of january. And to top it off, I can't seem to find the contact button anywhere now that my order has canceled, so I can't even ask the reason of cancellation now.EDIT (July 8): I had finally gotten my money back as of a few weeks ago, if your order ever gets canceled, make sure you get your money back too. I was really surprised to read the other reviews on here because my experience has been so different. Very frustrated. it's been 5 times i follow their instructions to stop sending me their useless mail... they keep on coming in...l. Do not buy anythings from fnac If u call you have to wait 40 min to speak customer care and after without answer they cut ur call . not only is the management dishonest, it trained it staff to be like them. Very bad customer service as if they don't care and are miserable working in fnac!

We’re in this together! © 2020 Trustpilot A/S. Sometimes it takes long time for order to come, it seem there are directly shipped fro china. I ordered TV on 25th of october it is still pending although it was written that i would get that in 1-2 days, i couldn't reach them in any way. Learn how to stay safe during COVID-19 in our new guide: BAD COMPANY FNCA DO NOT BUY ANYTHING FROM HERE. I bought a book in their site. Horrible business. It was shipped one month later but they sent another cheap book. When Fnac.com customer services finally intervened, they gave me two weeks to supply a host of documents while I was on holiday in August, and then closed down the case. This is thieving. FNCA has a consumer rating of 1.29 stars from 17 reviews indicating that most consumers are generally dissatisfied with their purchases. The site is continually out of date. Never seen such bad service, never order anything through them. Even the people over there are rude. I've been having an adventure with a faulty tablet and their awful support.

Their customer service is the worst I have ever met.

I ordered a Apple HV adaptor on line which arrived as expected. We use cookies for analytics, personalization, and ads. The customer service is just not existing... Bad Customer Service & Untimeliness of order confirmations. Centre des préférences. They insisted that I send it in to "repair" rather than return it, even though it is brand new and just opened.

Purchased an item in April that had a shipping day of May 22. I knew Fnac online reputation is bad so I went directly to the store in Paris. They don't honour your privacy. FNAC has some of the largest stores in France mainly dedicated to electronics, books, CDs etc. I ordered a book in the shop which never arrived in the bookstore, I don't live in Lausanne so I had to make many trips in vain.

FNCA also ranks 157th among Mobile Phones sites. THEY STOLE MY MONEY! But without contacting me they issued me a refund (as well as more currency conversion charges) sop now I am without a ticket and several euros have been taken from my account.

20,298 were here. How do i file a complaint against them for infringement of copyright for selling one of my books without my permission?

Still no refund.

I ordered three items: one was damaged (the shipping box was safe, so they sent me a previously damaged item) and one was completely wrong.

BAD SCOOTER! Bienvenue sur la page Facebook de la Fnac ! Bought a samsung a50 in paris and the sales guy said it would be compatible in the north america - and it isn't! Retrait gratuit en magasin en 1 heure: DVD, jeux vidéo et jouets enfants, cd , musique, livres, ordinateurs, portables, appareils photo, enceintes connectées et bien plus encore ! It finally shipped on June 2 with an estimated delivery date of 6/5. I ordered a product, which was not compatible with my camera, I returned it following all the lengthy procedures.

First and last purchase from them let's hope a new better retailer comes in to the French market. That is not right! The books are on transit, so they can't give the money back. Did not receive the books, and tried to contact fnac three times.

The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Then I ordered the book online with a promise to deliver in 3 days.

BAD BUSINESS. On top, they have closed any communication related to my order stating that I have been reimbursed. 6 days later and the tracking has not updated since it left the warehouse. So this was in effect next day delivery.My parcel was managed by Chronopost and delivered locally by DHL, and the parcel tracking system was super accurate.Customer service was also great when I contacted them to add some delivery instructions for the courrier.So, all in all, this was definitely 5 stars, and I will definitely be ordering again from Fnac! Advertised a higher spec computer then sent lower spec hoping I wouldn't notice. A bit lame customer service, but it's very comfortable to find everything in one place. This was an abomination and the worst customer service I have ever received. Almost fraudulent in their lack of professionalism.

The delivering will take forever, and I can't cancel the purchase, their phone is always occupied during 9:00-17:00, no chance to get through the line even to wait for hours, and they never answer email. Fnac.com is quite misleading as it's a French site target to fluent French speakers who live in France. I had the scooter for 3 weeks and I paid $300.

Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. No customer service.

I bought the scooter on Oct 18,2019, and brought it into FNAC to fix it no Nov 15th, 2019 because I have a 2-year warranty and because it rained one day when I rode it the battery got water in it and FNAC will not fix it. the worst store you can buy from. I wrote to "Customer Service", they treated me ridiculously and didn't solve anything. They don't honour the warranty. Do Not Use this Website. In several cases an item shown as in stock is not. Claim your listing for free to respond to reviews, update your profile and manage your listing. The most horrible customer service, if I could I would not even give one star. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. The in store collection service is insufficiently staffed. Votre confidentialité. What's worse is that they never emailed me stating that my order was canceled, they simply just updated my order on their website to cancel.

In terms of prices, Fnac.com remains competitive although you can sometimes find better prices at discount stores and/or competitors like Darty.

Working through the complaints procedure, they forwarded me a note from their distributor with wording to the effect that "the post is the post, what do you expect?" FNAC has some of the largest stores in France mainly dedicated to electronics, books, CDs etc. I had a bad experience at Fnac at airport CDG, we bought a small handheld and two earphones one was with Bluetooth the other without I wanted to change it and the guy get rude and unprofessional and did not let us buy anymore, my children were very sad and cried, it was at cdg at 10 45 am at terminal 2e, we said for the guy we will file a claim he said that he does not care. I told the vendor, and not happy with my answer, asked me to record a video! Fast and efficient.I ordered a book on Fnac.com and received it less than 48 hours later. It was confirmed that I would be reimbursed but three weeks later, I still have not received the reimbursement. Fnac.com has an even larger selection at prices similar or below the store prices. All rights reserved. Absolute nightmare to get through to them. I have ordered a shaver, but received totally something else... (Only the foil). Till today, 3rd of march, not only I didn't receive anything, but I didn't get any answer from them. Because: 1) Nobody there (I mean none of the 20-30 people I've talked to during this time) speaks English or is willing even to try.

They also didn't accept returns outside France and they offered me a voucher of one third of the value of my purchase.I will never buy from these thieves again.

I wish I could put a zero grade. For books, you cannot find better prices elsewhere in France (except for used books but this is a different kind of business), I bought a book in their site. I was able to buy an item on the FNAC website on Friday the 29th of May.

THEY STOLE MY MONEY/ILS ONT VOLE MON ARGENT, Dont buy from FNAC unless you speak fluent french, I bought a pair of binoculars online from Fnac. I paid the price of a shaver for a useless foil.

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